SAS controller compatibility with SATA drives

with my controller drives randomly disconnect or become unresponsive, tested in both Linux (with Areca’s proprietary driver as the open-source one has been broken for years) and a clean install of Windows 8.1, on Windows it happened more frequently
contacting Areca’s tech support eventually got me the response SAS is not fully compatible with SATA
is this correct?
I can’t find any proof to this anywhere, their own specs say the controller supports SATA, Adaptec’s page on SAS also says it supports SATA

I am not asking for product recommendations, or support, just one simple question.


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